Please note we work with designers from around the world. Policy varies through product, please review carefully in product description.
Important Note: Please review carefully under the product’s description before purchasing. If items are not eligible for returns or it is it is clearly stated in Bold in the product description. This applies for all merchandisers who do not allow returns or refunds.
RAC POLICY (Unless otherwise stated): Returns for full refunds excluding the delivery cost will be allowed within 14 days of your order receipt, and the order must be returned in the original condition. If you would like to request a return, please email returns@shopraclifestyle.com within 7 days of receipt and indicate in the subject your order # and reason for return. We will provide a shipping label, once you have received a confirmation for the return.
International customers must include any and all commercial invoices with returns.
RAC will not accept a return on merchandise that has been washed, worn, damaged after receipt or missing the original tags and packaging. Items should be returned to us new, unused in the original condition sent to you, including original packaging, bags, tags, hangers, boxes the order came with.
Upon receipt of the returned goods, RAC reserves the right to deny refund if the merchandise does not meet the return policy requirements.
For international shipping returns, please note customs, duties, and sales tax are non refundable.
Please note that orders must be returned from within the same country they were originally shipped to.
There are No Returns for Jewelry, books, vintage pieces, artwork, or custom/made to order items, unless received faulty or damaged.
Items listed as "Final Sale" and are ineligible for return. Final Sale items will have this noted in the description and upon check out. Items purchased on Sale are also not eligible for return or exchange.
Any product that is damaged upon receipt must be reported to returns@shopraclifestyle.com within 48 hours of delivery or return/refund might not be approved.
Please note card refunds can take up to 30 days to complete, this can vary depending on banks, and is unfortunately something we cannot control.
For further inquiries or questions regarding the returns policy or about refunds please contact us directly at returns@shopraclifestyle.com
We want to ensure you are happy with your order, but understand this policy cannot be altered.
Return approval is at the discretion of our team and RAC Lifestyle reserves the right to deny any return that does not comply with our policy.
